If you happen to have wheels on your butt* the difference between accessible and Accessible is pretty obvious.
I should know; I’ve been playing the wheelchair card for more than a year. I’m getting very very good with Spiffy the wheelchair–I can pop wheelies and climb low curbs, and I spin a mean 360-in-place. Even so, every single day that I go outside my safe little house-coccoon, I must learn at least one new trick to manage the space I’m in.
The Elmo stories (of Elmo, my replacement knee and then the fight to save him when I smashed my femur) have been going on for more than two years now. People ask to read them start to finish, so I’ve set up this Saving Elmo index page to let you view the whole series in one swell foop.
I’m finding that most buildings simply pay lip service to “accessible,” especially when talking WHEELCHAIR-accessible. If you really do need to shoehorn your wheelchair into one of these spaces, you must learn a LOT of new tricks. And you may just injure yourself doing it.
Tomorrow I’m heading into my first surgery to get me OUT of wheelchairs. I’ve built a bit of a legacy along the way, mostly in realizing just how INaccessible the world is for us wheelies. I have more than a few ideas about how to fix this stuff.
The hotel I’m staying in right now, Embassy Suites Walnut Creek, is a perfect example, so let’s start with them.
Update 9/28/17: The general manager and head of housekeeping for Embassy Suites Walnut Creek knocked on the door to apologize handsomely. They refunded the money I paid for Mom’s room that first night, and took notes while I showed them the issues with their accessible room.
Nice of them. Appreciate it, and I hope they can make some accessibility updates.
When someone says they need wheelchair accessibility, they mean it!
Kaiser flew me down to Walnut Creek to meet the surgical team, have pre-op lab tests, and put me up at Embassy Suites. More than anyone, the Kaiser team knows I can’t walk and need wheelchair access, so they specified it.
I’ve so far arranged to stay in five hotels for various trips; only ONE actually accommodated my wheelchair access request (Stanford Motor Inn in Palo Alto). From the outside, it wasn’t exactly…prepossessing. Inside, though, they had a roll-in shower, aisles around the bed wide enough to maneuver, and appropriately placed grab bars.
It was my first night in a wheelchair while traveling, and it made me think ALL hotels did this. Sadly, not the case.
I’ve learned to be very specific in my reservation as to EXACTLY what I need. I then follow that up with direct calls to the hotel’s front desk to make sure they understand:
- I can’t walk
- I’m in a wheelchair, so the doors need to be wide enough to accommodate the chair
- I need a roll-in shower and grab bars around the toilet
- A shower seat would be REALLY nice
- A ground floor room is MUCH preferred
I start calling a week in advance, make the last call (three in total) on the day before my trip. Did that with Embassy, “Oh yes, ma’am, we have it right here, you’ll have a wheelchair-accessible room, don’t worry.”
Naturally, I checked into Embassy and they said, “Wheelchair what? We know nothing of this and no accessible rooms are available. You’ll have to stay in a regular room. Maybe you can roll your chair over the shower ledge.”
And through it all was a mostly hidden irritation, the “walkers” behind the front desk obviously thinking, “Geeez, we told you we don’t have one of those rooms. Why can’t you just take a regular room and be quiet? How hard can it really be?”
It was late, I was exhausted, hotels were full up; I took the room. Then I opened my laptop and raised holy hell online. Best I could do that night was an accessible room the following day. Not a word about the extra expense (the room didn’t have two beds, so I had to buy another room for Mom) or any kind of compensation for the about-to-be-really-lousy night Embassy was forcing on me. (grump, grump)
And yep, my night was totally miserable. I couldn’t bathe (the glass shower door wouldn’t open with a wheelchair crowding the room and the ledge made it impossible to get in anyway), so I made a sketchy spongebath and went to bed feeling grimy. The sink was too small, so I couldn’t wash my hair and wound up meeting the surgical team with a greasy head. (OK, not a terrible tragedy, but still…)
I nearly broke the other leg trying to use the toilet. Twice.
Embassy Suites, please tell me: If a reservation and three separate calls can’t get the promised accessible room, what does? How do I guarantee I’ll actually be able to use the bathroom in your hotel? Anyone who has ideas on this point, please enlighten me.
They moved us to a “wheelchair accessible room” the next day, and that’s when it became clear: Embassy Suites is a box-checker, not a company that really understands–or cares about–wheelchair users.
The room was beautiful (although, curiously, much smaller than a “normal” room)…and totally unsuitable for wheelies. Here’s why:
1) Carpet. Thick, plush carpet.
It looks great, contains sound beautifully…and YOU try manually pushing a wheelchair across a few hundred feet of it. It’s rather like rowing through quicksand, and will quickly sap your strength. Our entire “accessible” room (except for the bathroom) was covered in it.
Joke’s on Embassy, however: Wheelchairs and thick carpet don’t mix. A few months of wheelies laboring across that carpet will ruin it, and maybe then they’ll replace it with a nice, hard surface.
2) Narrow aisles
Embassy’s handicap room is smaller than the normal rooms, and it contains two double beds. There’s a narrow aisle to reach the “bedroom” area and not enough room to really turn a wheelchair around without a lot of effort.
Doesn’t bother me much after a year; I simply back out the way I came, probably bumping into a few doorways and pieces of furniture while I go. I protect The Leg like a zealot, but I still wound up scraaaaaaaping my foot against walls when I reached a clearing big enough for a turn. Yee-ouch.
Obvious solution: ONE bed in a room that small.
3) Short, steep ramps
Couldn’t figure out why, but Embassy chose to put a 30-degree slope on the half-tile entering the bathroom. Getting into the bathroom was an effort; getting out was dangerous, because the wheelchair would suddenly shoot down the incline, across the floor, into the fridge.
That was one time the thick carpet was a GOOD idea; it probably slowed my precipitous crash into the fridge.
4) Not enough grab bars
Here’s the deal: If you CAN stand (and I can), transferring yourself from wheelchair to chair, or wheelchair to toilet, is relatively easy. You stabilize your footing on the good leg, grab TWO stabilizing points to make a tripod, and lever yourself to a standing position. Then you pivot and sit.
You need TWO stabilizing points. Two. One grab bar is NOT two. The obvious choice in this photo, the sink, would be a mistake: Any weight on it, and it starts to come off the wall.
I solved the problem by choosing my own wheelchair as the second stabilizing point, but it’s a more awkward (and therefore more dangerous) option. Thank heavens that at least the toilet was of proper height and not the toddler-sized menace it was in the “normal” bathroom.
5) Poorly placed power outlets
You want to shave, blow-dry your hair, whatever, you want a power outlet. There obviously was supposed to be one on the accessible bathroom wall by the sink, a bit too high but usable. Embassy, however, had covered that up in favor of an even higher outlet on the opposite wall, by the door.
Want to see what you’re doing in the bathroom mirror? Better bring an extension cord.
6) No place to store stuff
Wheelchair users need towels and toiletries, too. The Embassy Suites “accessible” bathroom put towels on a bathroom table.
Great idea, except it left little room for the actual wheelchair and they had to take it out.
That meant the only place left for towels was the back of the toilet, which wasn’t really wide enough to keep them there. And shampoo, soap, etc., were placed at the back of the loooooong sink, making it a challenging reach.
I tried moving them up to the front of the sink for easy accessibility, but the sink sloped too much for anything to stay put.
And the less said about the robe hook, located ‘way up at the top of the bathroom door, the better.
7) Bad shower design
Embassy got the “roll-in” part right; I was able to easily roll into the shower, although it was narrow enough that the entire chair wouldn’t fit in the enclosure (meaning that the floor was going to get wet and become a slipping hazard).
They missed on almost everything else, though. The bathroom was small enough that it was difficult to turn around, even after I’d removed the towel-holding table. I’m good at full 360-in-place maneuvers, so I could do it; if you can’t do a tight 90-degree turn in your chair, getting into the shower here would be a challenge.
There was only one grab bar to hold onto, and not enough stability to hang onto the obvious second point, the adjustable shower head holder.
I can stand for about 15 minutes before things become too painful; it would be better if I could sit. I showered standing up, and that’s when I discovered that the type of grab bar Embassy uses becomes unbelievably slick if soap even looks at it. Gnurled or textured bars would be better. I nearly slipped twice.
Soap dishes and showerhead holders were in awkward spots, too. Not a fatal error, but it made actually getting the spray to land on you (while bracing yourself on the grab bar and trying to balance) rather difficult.
Tonight I’ll ask Embassy if they have a shower bench I can use. Hopefully that will help.
This IS the remodel
The poor desk clerk who showed me the room got all this and more when she asked for my opinion. “Please, tell your architects that the next time they remodel this place, they need to pay attention to this stuff.”
She blushed. “Uhm…I hate to say it, but this IS the remodel.”
‘* i.e., you’re in a wheelchair